How Our Call Center CRM is different from others?
Understands Leads, Patients, Clinical Terms. Excellent Patient Engagement with Reduction of 100's+ Manual Excels
Modernised Agent Monitoring, Effective Interactions, Ticketing between Departments are Efficiently done
Great Patient Engagement: Engages leads and patients rightfully by providing them awesome service within SLA
Lead Capture
Easily capture lead from your call center team
IVR Integration
Integrate with all IVR tools like Exotel, Ozonotel, Ameyo and more
Real-time Audits
Record calls, run quality control checks, monitor performance
Built-in-Dialer
Track and record conversation your agents have with leads
Agent Performance
Get complete performance reports of your agents(number of calls, quality of calls)
What We Offer For Hospitals?
Superb Lead/Patient Experience
" Sweet experience for your leads and patients by instant solution and easier coordination with other clinical teams "
Modern and Elegant User Interface
" Very modern & elegant UI, Process & Workflow to match the current hospital market trends. Very simple to use "
HandShake by Advanced Ticketing
" Seamless handshake between teams by events and tickets, this eliminates 100+ excels, phone calls & emails "
Call Center Features
Click to Call
Screen Pops
Interactions
Dispositions
Ticketing to Hospital Teams
Engagement History
Automatic Log Call
Lead/Patient Assignment
Patient Appointment Booking
Call Activity Reports & MIS
Call Transfer & Missed Calls
Complete Lead Management Solutions
Capture All Digital Lead to One Platfrom like Facebook, Website, Call Centre
Lead Integration and Workflow Automation from Various Source.
Automation Workflow For Lead Conversion and Appointment Booking System
Lead management has in-built Appointment Management System
Improvement Area and Reduce the Manul Work and Report Generation
Details Analytics and Report to Ensure You get All the Analytic
Why you need a Call Center CRM made for Hospitals?
Interaction
We have complete Interaction workflow, when any patient or lead is calling on boardline number then call route to your call center team. They can see patient & lead information on screen itself with prevision call and visit history. In DocEngage we can manage the complete life cycle like activity track, enquiry type, distribution etc..
Disposition
DocEngage allows you to manage your custom disposition for each call & activity as per your business model. Day wise you can get the analytics, how many call received, out of that how many was junk and how many enquiry lead get generated from that call.
Ticketing
During the call, feedback or patient experience, any point of time patient is not happy with service, he can create the ticket with multiple option like call, feedback, complaint etc.. In case if the concern is not solved within the time frame, it's gone for escalation to next level management
Patient Engagement/Experience
DocEngage is a true health care crm software, and we are not providing services to any other industry, Since we have both EHR and CRM component you can run the patient engagement. Based on the patient specific condition and any other data, which led to high patient satisfaction and increases patient experience
Digital Sales
DocEngage enables to automate your sales process, you can get the lead from the various Chanel to one platform. Id assigned to your marketing team. They can qualify the lead, if lead is qualified, they will assign to the sales team. Since sales team has all the information in CRM, itself, it helps them to convert this lead as a patient.
Inbound/ Outbound Call Integration
As a part of the call center Integration we are taking care for both Incoming and outgoing call workflow, Your call center agent can make a lead and call patient for CRM itself and update all the conversation, same way if any lead/patient call is landed to HCRM, if we have the integration.